Dhaka Head Office
Address: Near Gulshan 1, Dhaka
Hours: 9am to 10pm
Duties: account help, login issue, and contact information
okpk Support and Dhaka-based Contact
For Bangladesh users, okpk Support is now a more organized Dhaka office network with bKash, Nagad, and Rocket for faster assistance.
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okpk Contact in 4 Offices
This network has been growing since 2015
Chittagong Support Desk
Address: Agrabad Commercial Area
Hours: 10am to 8pm
Duties: app setup, device support, and help center guidance
Sylhet Service Point
Address: Adjacent to Zindabazar Service Desk
Hours: 12pm to 9pm
Duties: app access, email issue, and account verification
Khulna Care Desk
Address: Near Moylapota Junction
Hours: 9:30am to 7:00pm
Duties: payment help, guidance, and help center follow-up
okpk Help on 3 Contact Channels
Replies within 1 day on each channel
Live Chat
The best way for quick questions
If you have issues with bKash or Nagad, please send a screenshot
Email Support
Written track for major issues
Answers are organized by Dhaka time, so follow-ups are easy
Help Center
Here, okpk Login, app access, and FAQ are together
If used at night, this provides the fastest guidance
Four essential details before contact
Account Number
This is needed to quickly match your okpk Contact request
Screenshot
okpk Support Team can see the issue clearly
Used Device
Knowing the Android version makes app fix easier
Payment Method
Which of bKash, Nagad, or Rocket did you use, please indicate
4 Steps to Solution
1. Gather information
Note the device and screen during the issue
2. Choose the correct channel
If in a hurry, chat; if detailed, email
3. Write a short message
If you write the main issue in one line, the team quickly
4. Let us know after the answer
If necessary, sending a second message moves the case forward
How Dhaka users get started
Many users first log in to okpk, then open the Help Center
If you have questions about bKash, Nagad, or Rocket, use Live Chat
Requests from Chittagong and Dhaka follow the same format, so responses come quickly
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